Privacy Policy

ElvySense (eLive Ecosystem Oy) Privacy Policy and GDPR Compliance Statement

Prepared on 21.04.2022. Latest Update 1.11.2024.

Data Controller

ElvySense (eLive Ecosystem Oy), phone: +358 44 971 0984 / switchboard, email: contact@elvysense.com

Register Name

ElvySense Sales Customer Register.

Legal Basis and Purpose of Personal Data Processing

The legal basis for processing personal data under the EU General Data Protection Regulation (GDPR) includes:

• Consent from the individual

• Contract to which the data subject is a party

• Legitimate interest of the data controller

The purpose of processing personal data is communication with current and potential customers, maintaining customer relationships, tracking deliveries, and invoicing.

No data is used for automated decision-making or profiling.

Automated decision-making refers to decisions made solely based on automated data processing without human intervention. Profiling involves the use of personal data to evaluate certain personal characteristics, such as behavior, preferences, or health.

Data Contained in the Register

The register may contain the following data: individual’s name, position, company/organization, contact information (phone number, email address, address), website addresses, IP address of the network connection, information on subscribed services and changes to them, billing details, and other information related to the customer relationship and subscribed services.

Regular Sources of Information

The information recorded in the register is obtained from the customer, e.g., messages sent through website forms, emails, phone calls, social media services, contracts, customer meetings, and other situations where the customer discloses their information.

Contact information for representatives of companies and other organizations may also be collected from public sources such as websites, directory services, and other companies.

Regular Disclosures of Information and Transfers of Data Outside the EU or EEA

Customer information (name, address, and phone number) is disclosed to partner companies operating in Finland solely to enable installation work. These partners are listed on the website under Partners.

Data is not regularly disclosed to parties other than those mentioned above. The information in the customer register is not transferred outside the EU or EEA.

Register Protection

Data processing follows careful practices, and data processed through information systems is securely protected. If the register data is stored on Internet servers, physical and digital security of the equipment is adequately ensured. The data controller ensures that the stored data, server access rights, and other critical information for the security of personal data are handled confidentially and only by employees whose job description includes the task.

Right of Access

Customers have the right to inspect the data recorded about them in the register by submitting a written request via email to contact@elvysense.com.

Reasonable requests for data will be responded to free of charge. If a request is clearly unfounded, excessive, or repetitive, the data controller has the right to charge a reasonable fee for processing the request or to refuse to comply with the request in accordance with Article 12 of the GDPR.

Every individual listed in the register has the right to inspect their data in the register and request the correction of any inaccurate data or completion of incomplete data. If a person wishes to inspect the data recorded about them or request rectification, the request should be sent in writing to the data controller at contact@elvysense.com. The data controller may, if necessary, request the person making the request to prove their identity. The data controller will respond to the customer within the timeframe specified by the GDPR (usually within one month).

Other Rights Related to the Processing of Personal Data

Individuals listed in the register have the right to request the deletion of their personal data from the register (“right to be forgotten”). Registered individuals also have other rights under the EU General Data Protection Regulation, such as the right to restrict processing in certain situations. Requests should be submitted in writing to the data controller. The data controller may, if necessary, request the person making the request to prove their identity. The data controller will respond to the customer within the timeframe specified by the GDPR (usually within one month).

Cookies

Our website places cookies on your device. We use Google Analytics on our website.

We use cookies for the following purposes:

• to improve the website based on visitor information

• to track the results of advertising

• to target advertising (for example, on Facebook or Google advertising networks).

The user may choose to accept cookies, accept only specific categories, or prevent cookies from being used entirely. Blocking cookies may impair the usability of the website’s services. The user can change their cookie settings at any time.

Disclaimer

The well-being and health-related information and advice provided on the website are intended for general information only and do not replace the advice or treatment provided by a healthcare professional. We recommend consulting a healthcare professional for individual health concerns.

Terms of Use

By using the website, the user accepts full responsibility for its use. ElvySense is not liable for any damages arising from the use of information or services provided on the website. ElvySense reserves the right to modify the content and terms of use of the website without prior notice.

Partners and Third-Party Links

Our website may contain links to partner and other third-party websites. ElvySense is not responsible for the privacy practices or content of these external sites, and we recommend that users review the privacy policies of these sites separately.

Service Availability and Use

ElvySense provides products designed for home use and for healthcare professionals. Services that are not yet available will be launched as per the estimated schedule, although the launch time may change depending on certification and development processes.

This translation maintains the completeness and clarity of the original privacy policy and ensures GDPR compliance.